Cadence Flash F200-2 Instructions d'exploitation télécharger pdf (Page 84)

Step by Step

Using Other Team Functions

Uniform Call Distribution (UCD)

If this function has been configured (contact your service personnel),

you belong to a group of users (agents) to whom calls are distributed.

An incoming call is always assigned to the agent who has had the

longest break without a call.

Logging on and off at the beginning and end of your shift:

N Press the key shown.

Confirm.

Select and confirm

Confirm,

Select and confirm.

j To log on, enter your identification number ("Agent:"). Contact your

service personnel to find out what it is.

Logging on and off during your shift:

N Press the key shown.

Confirm.

Select and confirm

Confirm.

Select and confirm.

Destinations

UCD

[1] ”Different Displays in a Octopus F900 Environment” Æ page 87

Log on

Log off

Destinations f

UCD

Not available

Available

1 2 ... 79 80 81 82 83 84 85 86 87 88 89 ... 97 98

Pas de commentaire

Cadence Flash F200-2 Instructions d'exploitation Page 84